Privacy policy
This Privacy Policy describes how Old Red Country House, operating under the abbreviation ORCH (“Company”, “we”, “us”, or “our”), collects, uses, discloses, and protects information obtained from users (“you”, “your”) who access our website, services, or digital platforms (collectively, the “Services”).
- Information We Collect
We may collect the following categories of information:
1.1 Personal Information
Personal information may include, but is not limited to:
- Name
- Email address
- Phone number
- Billing or payment-related information
- Any information you voluntarily provide through forms, communications, or account registration
1.2 Non-Personal Information
Non-personal information may include:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Referring URLs
- How We Use Information
We may use collected information for the following purposes:
- To provide, operate, and maintain our e-commerce Services
- To process orders, payments, refunds, and transactions
- To manage customer accounts and order history
- To communicate with users regarding purchases, deliveries, and support requests
- To send transactional and service-related messages
- To improve website functionality, product offerings, and user experience
- To conduct analytics and internal reporting
- To comply with legal and tax obligations
- To prevent fraud, abuse, and unauthorized transactions
- Cookies and Tracking Technologies
ORCH uses cookies and similar tracking technologies as part of its e-commerce operations.
3.1 Types of Cookies We Use
- Essential cookies – necessary for website functionality, shopping cart operation, checkout process, and security
- Functional cookies – remember user preferences such as language or region
- Analytics cookies – help us understand how users interact with the website
- Marketing cookies – may be used to display relevant advertisements or offers
3.2 Purpose of Cookies
Cookies allow us to:
- Enable core e-commerce features
- Process orders and payments securely
- Analyze traffic and user behavior
- Improve product presentation and website performance
Users may manage or disable cookies via browser settings. Disabling cookies may limit certain e-commerce features.
- Payments and Transaction Processing
To operate our e-commerce Services, ORCH uses third-party payment and transaction processing partners.
4.1 Payment Information
When you make a purchase, payment-related information may be collected and processed directly by payment processors. ORCH does not store full payment card details.
4.2 Purpose of Processing
Payment data is processed for the purposes of:
- Completing transactions and purchases
- Processing refunds and chargebacks
- Preventing fraud and unauthorized transactions
- Complying with financial and legal requirements
4.3 Data Handling
Payment processors operate independently and process data in accordance with their own privacy policies and security standards.
- Sharing of Information
We do not sell or rent personal information. We may share information in the following circumstances:
- With service providers who assist in operating our Services, including payment processing
- When required by law or legal process
- To protect the rights, property, or safety of ORCH or others
- Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the Internet or electronic storage is 100% secure.
- 7. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
- Children’s Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
- Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data.
- Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting the updated policy on our website.